Business subscriptions
Haunt plans are sold for business use and billed in advance. There are no automatic overages. A cancellation stops the next renewal and access continues until the paid period ends.
Unused monthly credits do not roll over and are not normally exchanged for cash once a billing period starts.
When Haunt refunds
Haunt will correct duplicate charges and confirmed billing mistakes. It will also consider a full or proportionate refund where:
- the wrong plan or amount was charged because of a Haunt or Stripe error;
- paid access was not supplied after payment and support could not restore it promptly;
- a prolonged Haunt-side failure made the paid service materially unusable;
- the law requires a refund or another remedy.
Failed, blocked, login, CAPTCHA, provider and server extraction failures do not consume credits. Those individual calls therefore do not normally create a separate refund amount.
How to request one
Email support@hauntapi.com from the account address. Include the invoice or charge date, amount, plan and a short explanation.
Haunt normally acknowledges a request within two business days. Approved refunds return through the original payment method; bank processing time is outside Haunt’s control.
What this does not remove
This policy sits alongside the Business Terms. Nothing here excludes a right or remedy that cannot lawfully be excluded.
If an account was incorrectly accepted for consumer use, contact support instead of assuming this policy removes any mandatory consumer right.