Refund policy.
Start free where possible. If a paid charge goes wrong, this is how review works.
Last updated: 3 June 2026.
Trust route
Legal and privacy questions go to support@hauntapi.com. Security reports go there too.
These pages are plain-English operating terms, not a badge saying a lawyer has blessed every comma.
Start free first
Haunt has a free tier so you can test response shape, target fit, and failure modes before paying. Use that before upgrading where possible. It is less glamorous than surprise refunds, but healthier for everyone.
Monthly API plans
Paid subscriptions are generally non-refundable once the billing period has started, except where required by law or where there has been a clear billing mistake, duplicate charge, or service issue that materially prevented normal use.
Failed, blocked, login/CAPTCHA, provider, and server failures do not burn credits. Haunt does not bill automatic overages.
When we will review a refund
- Duplicate or mistaken charge.
- A plan was charged after a confirmed cancellation request.
- A material platform outage prevented normal API use for a meaningful part of the billing period.
- A plan or billing page showed materially wrong information at the time you paid.
When refunds are unlikely
- A target website blocked extraction, required login, showed CAPTCHA, changed markup, or returned thin public content.
- Credits were used successfully and the output was returned, even if you later changed the downstream use case.
- You used Haunt for a prohibited or legally risky purpose.
How to request review
Email support@hauntapi.com from the account email with the plan, charge date, Stripe invoice or receipt if available, and what went wrong. Do not send API keys or secrets in the email.